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Plantwell Hydroponics know that you care how information is used and shared and we are committed to protecting your right to privacy and to providing a safe environment for you to shop online. 
For the purposes of the Data Protection Act 1998, Plantwell Hydroponics whose registered office is at 37 Oxford Street, Pontycymer, Bridgend, CF32 8DD is the data controller.
In this policy, we call the website "the website" or "our site" and we refer to Plantwell Hydroponics as "we" "us" and "our".
By using the website, you consent to the collection, use and transfer of your information under the terms of this policy.
As with all shopping websites, we collect personal information from you when you shop online at
The type of information we will collect about you includes:  
  • Your name
  • Delivery address
  • Telephone number
  • Email address
  • Details of purchases you make on our site
  • If you contact us, we may keep a record of that correspondence
  • Details of your visits to our site including traffic data, location data, weblogs and other communication data

We may collect information on an anonymous basis about your computer, including your IP address, operating system and browser type. We use this for website administration. This is statistical data about our users' browsing actions and patterns, and does not identify you.
We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays, or problems. We will also use and analyse the information we collect so that we can administer, support, improve and develop our service.
We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address to anyone unless you agree.
We may use contractors to service the site or to fulfil orders from customers. Where these contractors require access to personal information, they will only have access to Personal Data needed to perform their functions and may not use it for other purposes. Further, we require assurances that they comply with the DPA and that your information will be kept confidential.
We may have to disclose information about customers to our professional advisers to obtain professional advice.
If you have accessed our website through a third party service such as Google, then they may have access to data about you. Please refer to their privacy policy if you wish to know how they use that data.
We will not disclose buyer information to third parties without your prior permission.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons; firstly, to process your order and second, to provide you with the best possible service.
We use the latest secure server technology to ensure this information is protected to the highest standards.
We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.
For payment of goods our online shop is secured by WorldPay one of the largest independent online Payment Services Providers in the UK. Please see for further information.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
Where you have a password, you are responsible for keeping the password confidential. Do not share the password with anyone.
The personal information that we hold will be held securely in accordance with our internal security policy and the law.
The data that we collect from you is stored within the European Union. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Please note however, that cookies are required in order to purchase from our website.

This site contains links to other sites. We are not responsible for the privacy practices or the content of such websites.
We occasionally change this privacy policy. You should therefore look at the policies regularly.